1-800-345-7669: Sony PlayStation Customer Service Phone Number

This post talks about how you can access PlayStation customer service through various mediums such as telephone (1-800-345-7669) and online options like Sony live support and PlayStation support center. As a bonus, we will also show you how you can reach out to them on all major social media platforms and how you can fix your connectivity issues online, and arrange a repair appointment for your PlayStation product.

The PlayStation is a home video game console developed and marketed by Sony Computer Entertainment, a subsidiary of Sony Corporation. The American headquarters of the tech giant is located in New York City, New York.

There’s a couple of ways of getting in touch with Sony PlayStation customer services. The next part of this online guide will talk about all the available methods and how to use them, so that you can select the option that you are most comfortable with.


PlayStation Customer Service Line – 1-800-345-7669

If you have any questions related to your PlayStation products, PlayStation account or any other queries, you can reach out to customer services at the below given number. Follow the following steps to see how you can access the customer service based on the subject of your query.

  1. Dial 800 345 7669
  2. Wait for the automated recording to start and press 5 to get connected with customer services
  3. In order to connect with the department that handles the subject of your query, press one of the below-given numbers that best match your concerns,
  • Press 1 for assistance signing in to your Sony Playstation network account or to reset your PS password
  • Press 2 for queries related to charges made on your Playstation network (PSN) account
  • Press 3 to get assistance related to troubleshooting your PS4, controllers or other peripherals
  • Press 4 if your queries are about a PlayStation VR
  • Press 5 if your concerns don’t match any of the above

Sony Customer Chat Service – Online Assistant

Please note that the Sony customer service live chat feature offered on the official PlayStation website allows you to chat with a chat bot and not a live human agent. Therefore this option has its own limitations and cannot be used to resolve all of your queries related to PlayStation. Given below is a list of problems that you can solve using this feature.

  • Problems related to accessing your PlayStation Network account
  • Queries about billing
  • Assistance related to PlayStation Plus and other subscription services
  • Hardware issues of PS5 consoles, PS4 consoles, wireless controllers and PS VR
  • Changes to your username (online ID)
  • Issues with system software
  • Queries about billing

Follow the below-given steps to see how you can use the PlayStation Online Assistant

  1. Go to the PlayStation support contact guide page
  2. Scroll down to the “PlayStation Online Assistant” section
  3. Select the query that best matches your concerns
  4. Continue the chat with the bot by answering the questions displayed on the screen to resolve your issues

If your problem doesn’t fall under any of the queries mentioned above or couldn’t solve the problem through the Online Assistant, you will have to contact services at the number mentioned earlier in this post.

Contact Center in Your Online PlayStation Account

Another way you can get in touch with customer services is through the contact center in your online PlayStation account. To get in touch with the customer services using this method, you should first log in to your account. If you have not already registered for online access, please refer to the “Register for Online Access” in this post.

Follow the below-gievn steps to get in touch with customer services through the contact center

  1. Go to the PlayStation official website
  2. Click on “Sign in” at the top of the screen
  3. Enter your sign-in ID/email address and password that you provided during the registration
  4. Log in to your account and navigate to the contact center
  5. Get connected with customer services online and resolve your issues

If you happen to forget your sign-in ID, password or have any other trouble signing in to your account,

Select the “Trouble Signing in?” link at the bottom of the login form, select the link that best describes your problem and follow the on-screen prompts

Register for Online Access

If you haven’t registered for online access already, follow the below-given steps to see how you can do it.

  1. Go to the PlayStation official website
  2. Click on “Sign in” at the top of the screen
  3. Select the “Create an Account” button at the bottom of the login page
  4. Click the “Create” button on the page that you are redirected to
  5. Enter your date of birth
  6. Select your country/region and preferred language
  7. Provide an email address and a password
  8. Go into your email inbox and follow the link sent by PlayStation to successfully complete the registration

Sony PlayStation Address

If your problems don’t require a immediate response or solution, you can also contact Sony PlayStation customers at the below-given address.

  • Sony Interactive Entertainment,
    Customer Services,
    2207 Bridgepointe Pkwy.
    San Mateo, CA 94404

Sony PlayStation Email and Online Messaging

PlayStation doesn’t offer an email address or an online messaging feature for their customers to get assistance with their PlayStation products or account. Therefore if you want to access customer services, you will have to pursue one of the methods mentioned above.

Sony PlayStation Support Page

Apart from the above mentioned methods of contacting PlayStation customer services, you could also check their support page on their official website to if it can help resolve your issues. It has a very user friendly interface where support services have been categorized into the following sections so you can easily nvaigate through the categories that your queries fall into. The six main categories are as follows.

  • Account and Security
  • PS Store and Refunds
  • Subscriptions
  • Games
  • Hardware and Repairs
  • Connectivity

To correctly navigate the support page, follow the below-given steps

  1. Go to the PlayStation official website
  2. Navigate to the support page from the top menu
  3. Select the category (mentioned above) that best fits your problem

Arrange a PlayStation Repair Appointment Online

  1. Go to the PlayStation official website
  2. Navigate to the support page from the top menu
  3. Select “Fix & Replace”
  4. Follow on-screen prompts

Fix Connectivity Issues Online

  1. Go to the PlayStation official website
  2. Navigate to the support page from the top menu
  3. Select “Fix and Connect”
  4. Follow on-screen prompts

Sony PlayStation Social Media Platforms




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