This post talks about how you can contact a live person in Google by telephone (855-836-3987) and various other mediums available. We will also talk about how you can make use of Google online support sites, help forums, social media and other online resources to solve any questions and concerns that you may have related to Google.
Google LLC which requires no introduction, is an American multinational technology company specializing in internet-related services and products. Their main product is the Google search engine used every second throughout the world. Other primary products and services include online advertising technologies, cloud computing, software and hardware.
How to Contact a Google Live Representative
Unlike other major companies, it is not that easy to get in touch with a live representative at Google, given their worldwide presence. However, the next section of this online guide will talk about all the options available for you to reach out to a Google live representative.
Telephone
If you are interested in contacting Google support services on the phone, you can contact them at the following number.
- Google customer support: +1 855-836-3987
While Google offers you the facility to contact them on the phone (855-836-3987), the reality is that they don’t run an active customer support call center and don’t want you to talk on the phone. That is because if they were to accept customer calls like a regular organization they will receive about 1000 calls every second.
So according to many online reviews and users who tried calling Google customer support in the past, you will not be able to get connected with a live agent unless your problem involves something serious such as a hardware issue in one of Google’s Android devices. Therefore most probably you will end up listening to an automated recording saying what webpage you need to visit to solve your problem (which we will talk about later in this post).
Mailing Address
If your questions or concerns do not require an immediate solution, you can try writing to Google customer support at the following mailing address.
- 1600 Amphitheatre Parkway
Mountain View, CA, 94043
The United States of America
Email, Live Chat and Other Online Messaging Facilities
As you might have already guessed, Google doesn’t offer an email address or any live chat or other online messaging features for their users to directly contact them. Therefore you will have to use one of the methods mentioned above or make use of Google Support and Google help forums online, which we will talk about next.
Use Google Support
Even if you try calling Google customer support at 855-836-3987, chances are that you will end up looking up Google Support online. Google Support is an online resource containing mainly blog tutorials on various problems that you may encounter using Google products and services. Be it a problem with your Gmail account or your Google Chrome browser, you will find solutions to many of the problems on this online resource center. If Google Support doesn’t offer a solution to your problem, you can try accessing the Google help forums, which we will talk about later.
Follow the below-given steps to see how you can find solutions to your questions and concerns using Google Support.
- Go to the Google login page
- Enter your email address and password to sign in to your account
- Then visit the Google Support Center
- Type your issue in the search bar on the top of the page
- As an alternative to typing your query, you can click on one of the icons below the search bar if your query pertains to one of those Google products.
- Once you follow either of the steps mentioned above, you will be directed to a page containing a list of results that best match your query. Go through the list of results to see if anything matches your query.
- If you cannot find a solution to your problem, you can try using the Google help forums mentioned below.
Use Google Help Forums
If Google Support didn’t help you rectify your problems, the next and most probably the last option available for you is the Google Help forums. This where Google users can post any question related to Google products. Other Google users or Google staffers will provide solutions to the questions posted. Follow the below-given steps to see how you can make use of the Google Help forums.
- Go to the Google login page
- Enter your email address and password to sign in to your account
- Then visit the Google Support Center
- Select the product icon that pertains to your query
- Click the “Community” tab at the top of the page
- There will be a list of categories with already answered questions. Go through them to see whether anything matches your query.
- You can also try typing your query into the “Describe your issue” search bar
- If you still can’t find a solution through the already answered questions, select “Ask Now” button at the end of the page to post a question in the community
When you use this method, there’s no guarantee when you will receive a solid solution to your problem. It can take a few minutes to even months or might not get a solution at all. That is the unfortunate reality you will have to face when using Google Help forums.
Google Drive Issues
You might be wondering why we have singled out this product out of hundreds of Google products and services. That is because Google Drive is the only product which Google provides official direct contact. Follow the below-given steps to see how you can receive Google customer support for your Google Drive issues.
- Go to the Google login page
- Enter your email address and password to sign in to your account
- Then visit the Google Support Center
- Select the Google Drive product icon
- Select “Contact Us” at the top right-hand corner of the page.
- Select the subject of your query from the drop-down list
- Select your preferred contact mode and enter the required details
- A Google live representative will get in touch with you shortly.
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