This post talks about how you can reach out to Gamestop customer service through a number of mediums such as the Gamestop phone number, live chat, email, and several other online options. Gamestop is an American consumer electronics retailer, specializing in video games and gaming merchandiser. The corporate offices of Gamestop, the world’s largest video game retailer, are located in Grapevine, Texas, United States.
Gamestop Phone Number Details
If you want to call Gamestop, you could contact them on the following telephone numbers, which will vary based on the type of your query. If you happen to contact Gamestop outside of regular business hours, you can send them a message.
GameStop customer service phone number: 1-800-883-8895
Availability – Monday – Saturday, 8 AM – 10 PM CT, and 8 AM – 8 PM CT on Sundays
Gamestop powerup rewards: 1-877-676-GAME (4263)
Gamestop membership: 1-800-800-0032
Gamestop number – Citizens One: 1-888-622-0173
If you happen to have purchased a Gamestop product for which a product recall has been issued, you could contact them on the following number. However, Gamestop will contact all known purchasers of recalled products directly.
Gamestop Product Recall: 800-883-8895
Gamestop Customer Service – Live Chat
If you are too lazy to pick up the phone and dial customer services or not feeling like talking to them over the phone, you could use their live chat feature available on their website. However, this feature is only functional from Monday to Friday from 8 AM to 10 PM CST. Therefore if you happen to contact them out of these hours, you could try reaching out to them over the phone or use their “contact us” option, which we will talk about later.
To use the live chat follow the below-given steps.
- Visit the Gamestop official website
- Click on the “Chat with us” button at the bottom right-hand corner of the screen
- A live agent will connect with you to solve your questions
Gamestop doesn’t provide an email address for their customers to contact them directly. However, they do provide a similar facility on their website that is called “Contact us”, which basically offers the same function as emailing.
Follow the following steps to make use of this option.
- Visit the Gamestop official website and navigate to the “contact us” link or click on this direct link.
- You will be presented with an on-screen form where you should enter your first name, last name, email, phone number, category of the query, order number (optional), powerup rewards number (optional), and your message.
Gamestop will receive your message and will usually respond to you within 24 hours. If you require a much quicker response to your query, you can try calling them or using the Live Chat feature mentioned earlier in this post.
Email – Powerup Rewards
If you have any questions or concerns regarding your powerup rewards, you can contact Gamestop through the following email address.
Email – Gamestop Membership
If you have any queries related to your Gamestop membership or Powerup rewards pro membership, you can write to them at the following email address. From updating membership details to cancellation of membership, this is the email to use.
Email – Product Recall
If you happen to have purchased a Gamestop product for which a product recall has been issued, you could contact them at the following email address, along with the product information and the purchase details. However, Gamestop will contact all known purchasers of recalled products directly.
Gamestop Corporate Address
- 625 Westport Parkway, Grapevine, TX 76051
According to the Gamestop official website, they have specified their mailing address only for requesting Powerup rewards account and program information. Therefore if you are planning on mailing them, check whether Gamestop accepts traditional mail for the subject of your query.
Gamestop Twitter Guest Care
Apart from the above-mentioned customer service options, Gamestop also offers a dedicated Twitter handle for customer queries apart from their primary Twitter handle. You could reach out to them at https://twitter.com/gamestophelp. However, you could get a response from their Twitter Guest Care team only if you contact them within regular business hours, that is Monday – Friday, 8 AM – 5 PM Central Time.
Gamestop Store Locations and Details
If you want to get any details about a Gamestop store, go to this direct link and enter your city, state, or zip code to locate the nearest stores around you. You could also get a range of details on any Gamestop store such as the store telephone number, address, open hours, and direction by going through the list and selecting the store that you are interested in. Gamestop website shows that all their stores are open in limited capacity. Therefore if you are planning on visiting a store, it is advised that you contact the store and make a reservation.
GameStop Order Number
Gamestop doesn’t provide an order number to place your orders. Therefore you could contact the general Gamestop phone number to get instructions on how you can place an order over the phone. If you have already place an order and would like to check its status, you could do it according to the below-given steps.
- Visit the Gamestop official website
- Click on the “Check an order” link at the top right-hand corner of the screen
- Enter your order email, order confirmation number, and billing zip code to check the order status
Check Gamestop Gift Card Balance
If you are interested in checking your Gamestop gift card balance, you could easily do it within few minutes through their website without having to pick up your phone.
- Follow this direct link
- Enter your 19-digit gift card account number and your 4-digit PIN and click “Check Balance”
Contact GameStop on Social Media
- Customer service GameStop can be reached via Facebook page of GameStop
GameStop support can also be reached via GameStop Twitter.
- GameStop Youtube Page offers the latest GameStop videos.
GameStop Guest Care
Have questions about @GameStop or need help? Let us know! We’re here Monday – Friday, 8 AM – 5 PM Central Time. Power to the Players. #GameStop @GameStopHelp
Gamestop Help Center
If you want to find solutions to some Gamestop questions or concerns that you may have, you can do it online through the Gamestop help center available on their website. This contains a set of FAQs (Frequently Asked Questions), categorized into a range of topics. You can select the topic that governs your query and glance through the FAQs to see if you can find a solution to your query.