Avaifc Directory Service | Carmax Phone Number, Email Address Contact Info.

Carmax Phone Number, Email Address Contact Info.

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This post talks about how you can get in touch with CarMax customer services through various mediums such as the Carmax phone number (1 (800) 519-1511), online messaging, mailing, and CarMax email addresses. We will also talk about how you can contact the CarMax corporate headquarters and other service departments. As a bonus point, we will also discuss the payment options available for you to make payments to CarMax.

CarMax is an American car retailer specialized in selling used cars and auto financing. While CarMax is operating throughout the states, its headquarters are located in Richmond, Virginia.

Carmax Customer Service

CarMax offers a couple of different ways for you to get in touch with their customer services. Go through the list below and use your preferred method of contact.

Telephone

You can contact CarMax general customer services section and purchasing department at the following numbers.

  • Carmax Phone Number – General Customer Service: 1 (800) 519-1511
  • Carmax Phone Number – Purchasing: (215) 377-9187
  • CarMax business office hours – Mon—Fri: 11am—8pm and Sat: 9am—7pm EST

Online Messaging

As an alternative to contacting customer services on the phone, you can send them a message online. Follow the below-given steps to see how you can do it.

  1. Go to the CarMax official website
  2. Hover over the “More” menu at the top of the page
  3. Select “FAQ & Support” from the drop-down menu
  4. Scroll down to the “Reach a car-buying expert” section and select “Message Us.”
  5. Enter your first name, last name, email, phone number, and message
  6. Hit “Submit,” and a CarMax representative will get in touch with you shortly

CarMax Auto Finance Customer Service

There are a few ways to reach out to CarMax auto finance customer services. Use the right method of contact that best suits your requirement.

Telephone

You can contact CarMax auto finance at the following contact number.

  • Carmax Phone Number – Auto Finance: (800) 925-3612
  • CarMax business office hours – Mon-Fri: 8a-10p, Sat 9a-6p EST

Fax

You could also fax to CarMax auto finance at the following number.

  • CarMax Auto Finance fax: (770) 423-4376

Online Messaging

You could also send an online message to CarMax Auto Finance through their website. Follow the steps below to see how you can do it.

  1. Go to the CarMax official website
  2. Select “Finance” at the top of the page
  3. Scroll down to the bottom of the page and select the “Contact Us About Financing” button
  4. Enter your first name, last name, email, phone number, and message
  5. Hit “Submit,” and a CarMax Auto Finance representative will get in touch with you shortly

CarMax Service Members Civil Relief Act (SCRA) Contact

You can submit your CarMax SCRA requests and place military orders according to the methods mentioned below. Please provide your name, phone number, and the last four digits of your CarMax Auto Finance account number when submitting your requests.

  • SCRA Requests Number: (800) 925-3612 x4077
  • SCRA Requests Email: [email protected]
  • The fax number for military orders: (770) 423-4376
  • Mail address for military orders: CarMax Auto Finance
  • Attn: Customer Service
  • P.O. Box 440609
  • Kennesaw, GA 30160

CarMax Corporate Headquarters

  • CarMax Headquarters Phone number: (800) 519-1511
  • CarMax Headquarters Address: CarMax Home Office
  • 12800 Tuckahoe Creek Parkway
  • Richmond, VA 23238

The CarMax Foundation

  • Address: The CarMax Foundation
  • Attn: Marketing, Foundation
  • 12800 Tuckahoe Creek Parkway
  • Richmond, VA 23238
  • Email: [email protected]

CarMax Marketing Vendor Inquiries

  • Address: Attn: Marketing Solutions
  • 12800 Tuckahoe Creek Parkway
  • Richmond, VA 23238
  • Email: [email protected]

CarMax Supplier Inquiries

  • Address: Attn: Strategic Sourcing and Procurement
  • 12800 Tuckahoe Creek Parkway
  • Richmond, VA 23238
  • Phone: (844) 765-5757
  • Email: [email protected]

CarMax Unclaimed Property

  • Address: Attn: Stale Check Specialist
  • 12800 Tuckahoe Creek Parkway
  • Richmond, VA 23238
  • Phone: (888) 922-7629 x4911
  • Email: [email protected]

CarMax Store Specific Contact Information

Using the “Store Locator” feature on the CarMax official website, you can find your nearest CarMax store or find the contact details of any CarMax store you want. You will be able to find an array of information using this option, such as car lot and showroom hours, service and repair hours, contact numbers, address, and directions to the store from your current location. Follow the below-given steps to see how you can make use of this feature.

  1. Go to the CarMax official website
  2. Scroll down to the footer of the page and select “Find a Store” under the “Shop” section
  3. Enter your zip code or state to find the nearest stores
  4. Go through the list and select the store you are interested in
  5. Select “View Store Details” to find the relevant store details

How to Make CarMax Auto Finance Payments

CarMax offers a number of ways for their customers to make auto-finance payments, all of which we have covered below. Choose the payment method you are most comfortable with.

Option 1: Online Payments

To use this payment method, you should register for a CarMax Online Account and a CarMax Auto Finance Account Online. If you haven’t done that already, please refer to the relevant sections below in this post.

Follow the below-given steps to see how you can make your CarMax payments online.

  1. Go to the CarMax official website
  2. Hover over the “Profile Icon” at the top right-hand corner of the page
  3. Select “Sign in” from the drop-down menu
  4. Enter your email and password to sign in to your account
  5. Make the payments by accessing the relevant section of your account

If you happen to forget your password,

  1. Click the “Forgot Password” link at the bottom of the login page
  2. Enter your email address and hit “Send a Link.”
  3. You will receive instructions in your email on how to reset your password

Register for a CarMax Online Account

  1. Go to the CarMax official website
  2. Hover over the “Profile Icon” at the top right-hand corner of the page
  3. Select “Register” from the drop-down menu
  4. Enter your first name, last name, email and provide a password of your choice
  5. Hit “Register” to successfully complete the registration process

Register for a CarMax Auto Finance Account Online

  1. Go to the CarMax official website
  2. Hover over the “Profile Icon” at the top right-hand corner of the page
  3. Select “Make a Payment” from the drop-down menu
  4. Fill in your contact information, CarMax account information, and other information requested
  5. Hit “Next” and follow the on-screen prompts to successfully complete your registration

Option 2: Pay by Telephone

You can also make your CarMax payments on the phone by dialing the following number. Please note that you can make principal-only payments using this method.

  • Carmax Payments number: 800.925.3612

Option 3: Pay by Mail

You can also send your payment by mail, by writing a check or a money order along with your account details to the relevant mailing address.

Monthly payments 

CarMax Auto Finance

P.O. Box 6045

Carol Stream, IL 60197-6045

Principal-only Payments

Attn: Accounting Department

P.O. Box 440609

Kennesaw, GA 30160

Final payoffs 

CarMax Auto Finance

Attn: Payoff Department

P.O. Box 440609

Kennesaw, GA 30160

Final payoffs (express mail or overnight delivery)

CarMax Auto Finance

Attn: Payoff Department

225 Chastain Meadows Court

Suite 210

Kennesaw, GA 30144