Esurance Claims Phone Number and Other Information

This post talks about how you can contact Esurance customer services through various mediums such as Esurance claims phone number (1 800 378 7262), email, social media and other available options. We will also talk about how you can file and manage your claims online in detail, based on your insurance policy type.

Esurance is an American insurance company specializing in car, homeowners, renters and motorcycle insurance. Headquartered in San Francisco, California, United States, Esurance is a subsidiary of Allstate and ESURANCE Holdings Inc.

Esurance Customer Services

Telephone

Customer Services

For all your general inquiries related to your Esurance insurance policies, contact customer services at the following number.

  • Customer services line: 1-800-378-7262 (Availability 6 am — 12 am CT, seven days a week)

Request Consumer Report

To request your consumer report on your driving record, claim history, and consumer credit background, contact LexisNexis at the following number.

  • Consumer report request line: 1-800-456-6004

Email

Customer Services

Esurance doesn’t provide an email address for their customers to raise their questions and concerns directly. However, they offer an on-site emailing option that provides the same functionality as emailing them directly. Follow the below-given steps to see how you can make use of this feature.

  1. Go to the Esurance official website.
  2. Scroll down to the bottom of the page and select the “Contact us” link from the page footer
  3. Select the “Send us a note” link under the “Email us” section
  4. Enter your first name, last name, topic and message
  5. Hit “Send”, and one of their representatives will get back to you shortly

Email for Paperwork

You can send all types of Esurance documents to the following email address.

  • Send Esurance Paperwork to; customerservice@csr.esurance.com

Email for Feedback

You can share your thoughts about Esurance products and services by emailing them at the following email address.

  • Share your thoughts about Esurance at; customerfeedback@csr.esurance.com

Esurance Mailing Address

Customer Services

For all your general inquiries related to your Esurance insurance policies, contact customer services by mailing them to the following address.

  • Customer Service
    Esurance Customer Service
    P.O. Box 5250
    Sioux Falls, SD 57117-5258

Mailing Address for Paperwork

You can mail all types of Esurance documents to the following mailing address.

  • Esurance Customer Service
    P.O. Box 5250
    Sioux Falls, SD 57117-5250

Mailing Address for Consumer Reports

To request your consumer report on your driving record, claim history, and consumer credit background, contact LexisNexis at the following mailing address.

  • LexisNexis Consumer Center
    P.O. Box 105108
    Atlanta, GA 30348-5108

Facebook and Twitter

You can also contact Esurance by messaging them on their Facebook and Twitter pages. Given below are the direct links to their social media pages.

The next part of this online guide gives you Esurance contact information and how you can access various online services based on your insurance policy type. Therefore scroll down to the correct type of your policy and follow through.

Car Insurance Claims

Esurance claims phone number – Car

  • 1-800-378-7262

File Your Claim Online

  1. Go to the Esurance official website
  2. Hover over the “Claims” menu at the top of the page and select “Car Claims.”
  3. Select “File Your Claim”
  4. If you are an Esurance policyholder, enter your username and password* and login to your online Esurance account to file your claim. (You should have already created an online Esurance account to file your claim online. If you haven’t done that already, please refer to the “Register for online access” section at the latter part of this post)
  5. If you are not an Esurance policyholder, enter your policy ID and date of incident and hit “Search” to file your claim.

Manage Your Claim Online

If you want to manage a claim that you have already filed,

  1. Go to the Esurance official website
  2. Hover over the “Claims” menu at the top of the page and select “Car Claims.”
  3. Select the “Contact your claim rep” link
  4. You can either log in to your policy by entering your email and password* and manage your claim OR fill in your claim number or policy ID and date of incident and search for your claim

Homeowners Insurance Claims

Esurance claims phone number – Homeowners

  • 1-800-378-7262

File Your Claim Online

  1. Go to the Esurance official website
  2. Hover over the “Claims” menu at the top of the page and select “Homeowners Claims.”
  3. Select “File Your Claim”
  4. If you are an Esurance policyholder, enter your username and password* and login to your online Esurance account to file your claim. (You should have already created an online Esurance account to file your claim online. If you haven’t done that already, please refer to the “Register for online access” section at the latter part of this post)
  5. If you are not an Esurance policyholder, enter your policy ID and date of incident and hit “Search” to file your claim.

Manage Your Claim Online

If you want to manage a claim that you have already filed,

  1. Go to the Esurance official website
  2. Hover over the “Claims” menu at the top of the page and select “Homeowners Claims.”
  3. Select the “Manage Claim” button
  4. If you are an Esurance policyholder, enter your email and password* to log in to your account and manage your claim. If you are not an Esurance policyholder, hit “Continue” and fill in your email, claim number and password* and hit “Login” to manage your claim.

Renters Insurance Claims

Esurance claims phone number – Renters

  • 1-800-378-7262

Make Payments (Signing in to your Online Account)

  1. Go to the Esurance official website
  2. Hover over the “Claims” menu at the top of the page and select “Renters Claims.”
  3. Select “Log in to your policy.”
  4. Enter your email and password* and login into your account to make payments

Make Payments (without signing in)

  1. Go to the Esurance official website
  2. Hover over the “Claims” menu at the top of the page and select “Renters Claims.”
  3. Select “Log in to your policy.”
  4. Select “Make a payment without logging in.”
  5. Enter your first name, last name and date of birth
  6. Hit “Look me up” and follow the on-screen prompts

Manage Your Claim Online

If you want to manage a claim that you have already filed,

  1. Go to the Esurance official website
  2. Hover over the “Claims” menu at the top of the page and select “Renters Claims.”
  3. Select “Find your claims rep.”
  4. You can either log in to your policy by entering your email and password* and manage your claim OR fill in your claim number or policy ID and date of incident and search for your claim

Motorcycle Insurance Claims

Esurance claims phone number – Motorcycle

  • 1-800-378-7262

Make Payments (Signing in to your Online Account)

  1. Go to the Esurance official website
  2. Hover over the “Claims” menu at the top of the page and select “Motorcycle Claims.”
  3. Select “Log in to your policy.”
  4. Enter your email and password* and login into your account to make payments

Make Payments (without signing in)

  1. Go to the Esurance official website
  2. Hover over the “Claims” menu at the top of the page and select “Motorcycle Claims.”
  3. Select “Log in to your policy.”
  4. Select “Make a payment without logging in.”
  5. Enter your first name, last name and date of birth
  6. Hit “Look me up” and follow the on-screen prompts

Manage Your Claim Online

If you want to manage a claim that you have already filed,

  1. Go to the Esurance official website
  2. Hover over the “Claims” menu at the top of the page and select “Motorcycle Claims.”
  3. Select “Find your claims rep.”
  4. You can either log in to your policy by entering your email and password* and manage your claim OR fill in your claim number or policy ID and date of incident and search for your claim

*If you happen to forget your password,

  1. Select the “Forgot your password?” link at the bottom of the login form
  2. Enter your email address
  3. Hit “Next” and follow the on-screen prompts to reset or retrieve your password

Register for Online Access

  1. Go to the Esurance official website
  2. Select “Login” from the top right-hand corner of the page
  3. Select the “Register Now” link at the bottom of the login page
  4. Enter your email
  5. Hit “Next” and follow the on-screen prompts to complete the registration successfully

 

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